Effective August 17, 2023


Welcome to My Family Bill LLC. We specialize in technology-driven solutions to aid patients in securing reimbursements for legitimate healthcare claims and negotiating medical bills. Our Privacy Policy outlines how we handle your data in connection with our website, (the “Site”), and our suite of software and services (collectively, the “Products and Services”). This policy doesn’t cover our privacy practices for job applicants, employees, and personnel.

This policy covers what personal information we collect, how it’s used, and with whom it’s shared. It also explains your rights and choices regarding your data.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By visiting, accessing, or using our Products and Services, you acknowledge this Privacy Policy. This Privacy Notice is not a contract and does not create any legal rights or obligations.

This policy applies to data collected through our Websites and other affiliated platforms (“Services”) within the United States. Please review this policy before using our Services, as using them implies your agreement with this policy.

2. This Privacy Policy describes:

How My Family Bill collects about you through our Websites, as well as any other website or app that is owned or operated by a U.S. affiliate, or any other features, content, mobile applications, or other communications or services we offer from time to time in connection with any of the foregoing (“Services”). This Privacy Policy does not apply outside of the United States.

Unless stated otherwise, our Privacy Policy applies to all information My Family Bill collects that is or reasonably could be associated with you, including your online account information (“Personal Information”). Please read this Privacy Policy before using or accessing the Services. By using our Services, you communicate your understanding and acceptance of this Privacy Policy.

3. Personal Information We Collect

3.1. Information You Provide

We gather and store data you input on our Websites or utilize in relation to our Services. Opting out may limit access to features, promotions, or Services:

  1. Contact and Registration Info – name, contact details, email, birth date, address, phone, username, password;
  2. Identification Data – Social Security, hospital and insurance member IDs;
  3. Bills – details from uploaded bill photos, health info, purchases, balances;
  4. Transaction Info – payment-related data;
  5. Questionnaires, Surveys, Contests – provided for My Family Bill activities;
  6. Interactions – communications with My Family Bill associates;
  7. Website Content – posted comments, forum contributions;
  8. Other – profile data uploaded.

3.2. Protected Health Information

3.2.1. When establishing an Account with My Family Bill, a direct customer relationship is formed, granting access to Service functions. Within this context, information like name, email, address, phone, and transaction data is provided to My Family Bill. However, these details are not deemed “protected health information” or “medical information.”

3.2.2. While utilizing specific Service components, certain health or medical data might be shared, possibly protected by relevant laws. My Family Bill is not classified as a “covered entity” under HIPAA, including its amendments (Public Law 104-191). Notably, HIPAA’s applicability isn’t solely determined by the presence of health data, and it might not extend to interactions with My Family Bill. Medical information subject to protections is dictated by state laws, collectively referred to as Protected Information (PHI), will be managed exclusively in accordance with these laws.

3.3.3. Conversely, any data not qualifying as Protected Information according to relevant laws may be utilized or disclosed as allowed within this Privacy Policy. Protected Information excludes de-identified data, as specified by applicable laws.

3.3.4. By using the Service, you accept submitted data isn’t considered Protected Information, but is subject to our Privacy Policy and relevant state laws. Data used to register an account isn’t Protected Information.

4. Information Automatically Collected

4.1.1. We and our service providers may utilize technologies such as cookies, beacons, tags, and scripts to analyze trends, manage our Websites, enhance functionality, and amass general demographic insights regarding our overall user base. This data might comprise:

  1. Device Information, encompassing your IP address, browser particulars, and device category.
  2. Usage information, including your browsing patterns on our Websites, URL data, clickstream particulars, telemetry on your interactions with our Services, and timestamps.

4.2. Utilization of Your Personal Information

4.2.1. Your Personal Information is employed for delivering, supporting, personalizing, and advancing our Services. Specifically, we may leverage your Personal Information for the subsequent purposes:

  1. Provision of Our Services: This involves catering to your product and service requisitions, managing your account, and overseeing the Services.
  2. Marketing and Advertising: This entails dispatching updates, newsletters, promotions, and surveys; customizing notifications and service propositions; supervising your involvement in events and sweepstakes; corresponding regarding our products and services; displaying customer testimonials or images; assessing our marketing approaches and patterns connected with your website or social media interaction; enhancing the effectiveness of our marketing campaigns; and/or forwarding follow-up messages to express gratitude for your patronage or to inquire about your contentment.
  3. Enhancing Our Services: This covers engaging in analysis, research, and reports pertaining to Service usage; gauging the efficiency of our Websites and/or enhancing the website experience; and addressing troubleshooting and maintenance necessities.
  4. Safeguarding Our Services and Users: This entails averting errors, fraud, unauthorized transactions, claims, and other obligations; handling exposure to risk from unauthorized users; enforcing the terms of use on our site; and/or conforming to applicable legal obligations, our guidelines, or industry benchmarks.
  5. Providing Customer Service: This involves furnishing customer support when assistance is required and/or enhancing customer encounters; delivering status updates on requested transactions; or notifying you about product releases or updates.
  6. Any other purpose not outlined here, with your explicit consent.

4.2.2. In addition to the above purposes, we may collect and summarize customer and visitor information in aggregated, de-identified form for any purposes, including statistical or research.

4.3 How We Share Your Personal Information

As explained in greater detail below, we may disclose certain categories of Personal Information for the purposes and with the types of entities set forth in this section for business purposes (as defined by applicable law) or as required by applicable law:

4.3.1. At Your Direction

We may share your Personal Information with third parties when you direct us to do so, such as to pay a third party based on a bill you upload to the Services.

4.3.2. Service Providers

We may share your Personal Information with other entities who perform services on our behalf such as payment processing, email distribution, sending marketing communications, servicing products, maintenance of your account, conducting research surveys, verifying and validating information that you have provided to us, and providing customer support services. Such entities are contractually obligated to maintain the confidentiality of your personal information.

4.3.3. Sale or Transfer of Business or Assets

Your Personal Information may be transferred or disclosed to a purchaser or prospective purchaser in the event of a sale, assignment, or other transfer of all or a portion of our business or assets.

4.3.4. Legal Disclosure

We may disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect your or our rights or safety, or that of others, or to protect the security or integrity of our Service, including but not limited to by exchanging information with other companies and organizations for anti-fraud/anti-bot and credit risk reduction purposes.

4.3.5. Links to Third Parties

Links to third-party websites are provided as a convenience to you. Once you leave our website, we neither control nor have responsibility for third-party sites, their content, or their privacy practices. We encourage you to read the terms and conditions and privacy policy of each third-party service that you access or utilize.

4.3.6. Cookies, Web Beacons, and Similar Technologies

We may use cookies and similar technologies (e.g. web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across different Services and devices. For detailed information on the cookies we use, the purposes for which we use them, and how to disable them, see below.

4.3.6. Cookies, Web Beacons, and Similar Technologies

We may use cookies and similar technologies (e.g. web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across different Services and devices. For detailed information on the cookies we use, the purposes for which we use them, and how to disable them, see below.

We automatically collect information through the use of cookies. Cookies are small text files stored by your Web browser. Cookies allow us to identify and authenticate visitors, track aggregate behavior, and enable site features. For instance, we or authorized third parties may use cookies to help improve the site experience or prevent fraud.

We use session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to maintain your shopping state as you browse through the site. We also contract with analytics services and third-party advertising companies to collect similar information for specific purposes. The use of cookies by our partners is not covered by this Privacy Policy.

Most browsers will tell you how to manage your cookies, often through the “help” area on your browser’s toolbar. Because cookies allow you to have the benefit of our personalized features, we recommend that you leave them turned on. Disabling cookies for our Websites may impact their usability.

4.4. Targeted Advertising

Third-party advertising companies serve ads on our behalf across the Internet. They may collect information about your browsing activities through cookies on other sites, and then display targeted ads on various sites that you visit. If you wish to opt-out of interest-based ads, then you may do so Here. Please note this does not opt you out of receiving ads, only targeted ones. To opt out of third-party advertising or analytics, please see section “How to Contact Us” below.

4.5.Social Media

Our Sites include social media features, such as the Facebook “Like” button and widgets, the “share this” widget, or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy statement of the company providing it. We may post My Family Bill information on social media sites. Your comments and other reactions will be visible if you respond.

4.6. Your Choices:

Accessing, Changing, and Modifying Your Account Information and Settings


We provide a number of choices about the collection, use, and sharing of your Personal Information:

  1. If you have registered for an account, you can access, review and manage many changes yourself
    via the customer dashboard in our app. Within the dashboard, you can do things like update your
    profile information;
  2. If you have not registered for an account, or the information you are seeking is not available
    within the customer dashboard, you can submit a request using the contact details in the “How
    to Contact Us” section of this Privacy Policy;
  3. You may opt out of receiving marketing emails from us at any time by clicking on the unsubscribe
    link in our emails. You will continue to receive service-related emails (e.g., order status); and
  4. We may provide you the opportunity to participate in contests, sweepstakes, surveys and/or other
    promotions on our Websites. If you participate, we will request Personal Information from you.

4.7. Analytics

We use analytics services, such as Google Analytics, to analyze information regarding visits to our websites and mobile applications. Such services use cookies, web beacons, recorded interactions and other tracking mechanisms to collect this information. You may use your browser to control how your information is used. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on.

4.8. Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our Services for third party purposes, as listed above. However, we do not currently recognize or respond to browser-initiated DNT signals.

4.9. Data Retention and Account Closure

We may keep some of your Personal Information after you close your account to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms and Conditions, or fulfill your request to “unsubscribe” from further messages from us. We may retain de-identified information after your account has been closed.

5. How We Protect Your Personal Information

5.3. Security

We implement a variety of security safeguards designed to protect your Personal Information. However, no method or transmission over the internet or electronic system is completely secure, so there is no guarantee that such data may not be accessed, disclosed, altered, or destroyed in connection with a breach of our physical, technical, organizational, or managerial safeguards.

5.4. Choosing a Password

When you register as a user and create an online account on our Website, you will be prompted to select a personal password. To maximize your level of protection, you should choose a strong and unique password. You are solely responsible for maintaining the secrecy of your password and any account information.

6. Children’s Privacy

Our Services are designed for and directed at people 18 years of age or older. However, specific bills for people under the age of 18 will have to be signed by their legal representative or guardian in order for them to utilize our services.

We do not knowingly collect information from children under 18. If My Family Bill learns that a child under the age of 18 without the consent of a legal representative or guardian has submitted personally identifiable information online, it will take reasonable measures to delete such information from its databases and to not use such information (except where necessary to protect the safety of the child or other as required or allowed by law). If you become aware of any Personal Information, we have collected from children under 18, please see “How to Contact Us” for details to contact us.

7. How to Contact Us

If you have questions about how we collect, store and use Personal Information, please contact us at the following: Email:

8. Updates to the Privacy Policy

This Privacy Policy may change from time to time. We will notify you of changes by posting a revised version of the Privacy Policy on this website and updating the “Effective Date” at the top of the Privacy Policy. You should check this website periodically for updates. If we make material changes to the Privacy Policy, then we will provide notice through our Services or by other means, as legally required. You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use, and sharing of your Personal Information is subject to the updated Privacy Policy. If you object to any changes, you may close your account and discontinue use of the applicable Services.

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